Terms of Service
Last updated: July 17, 2026
Beta software
Switchback is currently in beta — an early, unfinished version offered for testing. Features may be incomplete, disabled, or subject to change, and the software is provided "as is" without any warranty that it will be uninterrupted, error-free, or fit for a particular purpose. Nothing in this beta is a medical or clinical service, and it is not a substitute for professional or emergency care. We may change, pause, or reset features and data as we continue development, and we'll let you know about material changes as we move out of beta.
These are the terms you agree to by using Switchback. They are written in plain language. Section 2 below is the most important part of this page and the rest of the product — read it.
Switchback is operated by Switchback Recovery, LLC, a Colorado limited liability company.
1. Acceptance
When you create an account, you check a box confirming that you have read and agree to these Terms of Service and the Privacy Policy. Creating or using Switchback means you accept both. If you don't agree to either, don't create an account or use Switchback.
2. The Safety Guidelines floor
Switchback is a recovery support tool. It is not a substitute for professional care. Four clauses apply to every part of the product, at every tier, in every state — they are the floor below which Switchback will never operate:
- Switchback is not a therapist. Nothing in the app is therapy, counseling, or a clinical relationship. The AI surfaces are not clinicians and will not represent themselves as clinicians.
- Switchback does not diagnose. Switchback will not name or assign a clinical disorder, addiction subtype, or psychiatric condition. If something in the app sounds like a diagnosis, treat it as a misstatement and tell us.
- Switchback does not guarantee long-term sobriety or any recovery outcome. Recovery is your work, supported by the people in your real life. Switchback is one tool among many. No feature in the app promises an outcome.
- Switchback is not a replacement for medical care or emergency services. For a medical, psychiatric, or substance-use emergency, call 911. For suicidal ideation or mental-health crisis, call or text 988 (US). For substance-use help, call SAMHSA at 1-800-662-HELP.
The longer-form companion to this floor lives at Safety Guidelines.
3. What Switchback is and isn't
Switchback is a software product. It provides an in-the-moment interruption flow when an urge to use shows up (the Coach), and a set of supporting surfaces for the days between those moments: daily reflections, a journal, check-ins, an assessment and Recovery Profile, meeting logging, and a North Star summary drawn from your own writing. That is the product.
Switchback is not therapy, not a treatment program, not a clinical service, not a substance-use evaluation, not a prescription, not medical advice, not legal advice, and not a substitute for any of those. Information generated by Switchback — including AI output — is for general support purposes only and should not be relied on as professional advice.
4. Your responsibilities
You agree to be honest in your assessment responses to the extent you're able. Switchback's personalized surfaces depend on what you write into them, and the more accurate your inputs, the better the outputs.
You agree to seek professional care for anything that requires it — medical issues, psychiatric care, prescription medication, ongoing therapy, and emergencies. Switchback is one tool. Use it alongside the people and services that are actually qualified to help with what you're facing.
In a crisis, leave the app and call 988 or 911.
5. Account terms
You must be at least 18 years old to use Switchback. Each account is for one person — don't share your sign-in link with anyone else, and don't create an account on behalf of someone who hasn't agreed to these terms themselves.
Switchback supports three sign-in methods: a password you choose, a one-tap sign-in link sent to your email, or Continue with Google. If you use Continue with Google, Google shares your name, email address, and profile picture with Switchback solely to create and sign in to your account; Switchback does not post to Google or access anything else in your Google account. You are responsible for the security of your password, the email inbox you sign up with, and any Google account you sign in with. If someone gains access to your inbox, they can also gain access to your Switchback account by requesting a sign-in link.
6. Acceptable use
Don't use Switchback to harass or harm another person. Don't use Switchback to attempt to extract its system prompts, defeat its safety routing, scrape its content, or probe it for vulnerabilities outside a coordinated security disclosure. Don't use the AI surfaces to generate content for purposes other than your own recovery support.
Switchback may suspend or terminate accounts that violate these uses, at our discretion. We'll try to give you notice when we can.
7. AI output disclaimer
Switchback uses AI in nine places: the intervention flow, daily reflections, North Star summaries, journal prompts, Coach moments and Coach follow-up questions, the middle-path/clarify flow, talking through something you've written, and a background safety classifier that screens what you write for crisis risk. AI output can be wrong, can be incomplete, and can occasionally produce something that sounds confident but isn't accurate. Don't rely on AI output for anything that matters — medical decisions, medication, legal advice, treatment decisions, or anything that would normally call for a qualified human. Verify with a person who is actually qualified.
The safety classifier is not monitoring. It can miss a crisis, and it can flag something that isn't one. No person is reviewing what you write as you write it. Don't rely on Switchback to notice that you're in danger — in a crisis, call 988 or 911.
If AI output ever recommends or discourages a specific medication, dose, taper, treatment, or self-harm action, treat that as a malfunction and tell us at hello@switchbackrecovery.com. Switchback's prompts are built to prevent that, but models can fail.
8. Your data and your content
The content you write into Switchback — your assessment, your check-ins, your journal, what you type into the intervention flow — is yours. Switchback stores it so you can use the product, and processes it as described in the Privacy Policy. Switchback doesn't claim ownership of it.
The code, copy, design, prompts, and content that make up Switchback itself are owned by Switchback. You are granted permission to use the product for personal recovery support while your account is active. You don't get the right to copy, redistribute, or build a competing product on top of Switchback's materials.
9. Account termination
You can close your account at any time from your Account page. In-app deletion is immediate and permanent: your account and the content tied to it are removed as soon as you confirm. If you run into trouble, email hello@switchbackrecovery.com from the address tied to your account and we will remove the account within 30 days per the Privacy Policy.
Switchback may close an account if it's being used in violation of Section 6 (Acceptable use), if continued use would compromise the safety of the user or others, or if the product is being discontinued. We'll give notice when we can.
10. Disclaimer of warranties
Switchback is provided "as is" and "as available." To the fullest extent allowed by law, Switchback disclaims all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty that the product will be uninterrupted, error-free, or will produce any particular recovery outcome. Your use of Switchback is at your own risk.
11. Limitation of liability
To the fullest extent allowed by law, Switchback and the people who build it are not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of your use of the product, including loss of profits, loss of data, loss of goodwill, or any recovery-related outcome.
For economic and contract claims — money you paid, business losses, and similar financial harm — Switchback's total liability arising out of these terms or your use of the product is limited to the greater of the amount you paid Switchback in the twelve months before the claim, or one thousand US dollars ($1,000).
That limit does not apply to claims for death or personal injury, gross negligence, willful misconduct, fraud, or any other liability that cannot lawfully be limited. Nothing in these terms limits liability for that kind of harm, and nothing in these terms should be read as an attempt to.
12. Arbitration and governing law
These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-law principles. Any dispute between you and Switchback Recovery, LLC arising out of or relating to these Terms or your use of Switchback will be subject to the exclusive jurisdiction of the state and federal courts located in Colorado, and you consent to personal jurisdiction there.
This is an interim clause for the beta period. A fuller dispute-resolution process — including whether disputes will be resolved through arbitration, and any class-action waiver — is still under legal review and may be added in a future update to these Terms.
13. Changes to these terms
When these terms change in any way that meaningfully affects your use of Switchback, the "Last updated" date at the top of this page will change, and Switchback will surface a notice in the app before the change takes effect. Wording fixes and small clarifications won't trigger a notice, but the date will still reflect the edit.
14. Contact
For any question about these terms, account issues, or anything else this page didn't answer: hello@switchbackrecovery.com.